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Article
Eigen Thuis and Möbius join forces to build future-proof accessible transport
Together, Eigen Thuis and Möbius joined forces to future-proof the Adapted Transport Service operation without sacrificing its social mission.
Article
The Net Promoter Score (NPS) vs Customer Effort Score (CES)
Discover the differences between the Net Promoter Score (NPS) and Customer Effort Score (CES) in measuring customer satisfaction and loyalty.
Article
What is Customer Experience (CX) and why is it important?
Discover the importance of customer experience and how it can be a key differentiator. Learn about strategies to deliver exceptional experiences.
Telenet Business and Möbius provide future-proof customer service
Telenet Business and Möbius join forces and combine their expertise!
Mini-Guide
A practical guide to enhancing Employee Experience
Having an engaged workforce remains key. It’s a well-known fact that the differentiator between companies that lead and those lagging behind can be found i…
Mini-Guide
The essentials of customer-centricity for business success
Only by looking at the customer’s overall experience along the entire journey can you start to understand how to improve customer and business performance.
Mini-Guide
A practical guide to excellent Customer Service
Based on proven methodologies, academic research, innovative thinking and our experience, we compiled a mini-guide that helps you reaching your goals as cu…
Mini-Guide
How mystery research improves Customer Experience
At Möbius, we have made the standard approach for mystery research our own, thanks to proven methodologies, research, innovative thinking and a lot of expe…
Mini-Guide
A practical guide to Opti-Channel marketing
Clients in all industries have altered their preferred choices of communication channel. In this mini-guide you'll discover how to manage this channel mix …
Mini-Guide
The essentials of optimising Online Surveys for better results
Read our mini-guide and discover the key questions to ask yourself before creating an online survey.
Article
The role of data and engagement in Service Excellence
Our consumer survey demonstrated that ‘Smart Data Usage’ and ‘Employee Engagement’ are more important in Service Excellence than involving customers in dev…
Article
Beyond the NPS score how to turn insights into action
NPS is an important tool to optimise customer service. However, the score is only the first step in increasing customer satisfaction.
Article
The link between NPS and eNPS for Business Success
Engaged employees direct their energy towards the right tasks and outcomes, driving customer advocacy. But when it comes to engagement, other aspects matte…
Article
Bridging customer satisfaction & employee engagement for success
We see businesses putting a lot of effort into becoming customer-centric. In all these transformations, one major key is often forgotten: your employees.
Article
5 essential strategies for superior omnichannel customer experience
An exceptional customer experience is more than the sum of its parts: you need to orchestrate and architect every interaction, across all channels, to crea…
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