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How to deliver modern Customer Service?

Mini-Guide

Based on proven methodologies, academic research, innovative thinking and our experience, we compiled a mini-guide that helps you reaching your goals as customer service manager.

 
Mini-guide Customer Service_cover

Humans want to interact with ... humans

Even when people go more and more online after the COVID crisis, they still want to interact with a human. What are your challenges as a customer service manager?

We compiled a mini-guide that helps you organising your customer service.

 

 

Read our mini-guide and discover: 

  • How to set up a strategy for your customer service
  • Crucial skills for customer service representatives
  • How to focus on the most value-adding interactions
  • Opportunities to optimise your channel mix
  • How to deal with Artificial Intelligence in customer service
  • The power of effective coaching

 

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Some previews:

Mini-guide Customer Service_1
Mini-guide Customer Service_3
Mini-guide Customer Service_2

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Sofie De Coninck

Sofie De Coninck

Suzanne Schöningh

Suzanne Schöningh

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Would you like to know more about customer service or would you like to exchange views? We would be happy to help you!

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