Contact Us

English

Insights

Services

Industries

Types

Article

The Net Promoter Score (NPS) vs Customer Effort Score (CES)

Discover the differences between the Net Promoter Score (NPS) and Customer Effort Score (CES) in measuring customer satisfaction and loyalty.

Article

Unlocking the power of customer experience (CX)

Discover the importance of customer experience and how it can be a key differentiator. Learn about strategies to deliver exceptional experiences.

Telenet Business and Möbius provide future-proof customer service

Telenet Business and Möbius join forces and combine their expertise!

Mini-Guide

How happy employees create happy customers

Having an engaged workforce remains key. It’s a well-known fact that the differentiator between companies that lead and those lagging behind can be found i…

Mini-Guide

A customer centric organisation: from touchpoint to journey thinking

Only by looking at the customer’s overall experience along the entire journey can you start to understand how to improve customer and business performance.

Mini-Guide

How to deliver modern Customer Service?

Based on proven methodologies, academic research, innovative thinking and our experience, we compiled a mini-guide that helps you reaching your goals as cu…

Mini-Guide

How to successfully conduct mystery research

At Möbius, we have made the standard approach for mystery research our own, thanks to proven methodologies, research, innovative thinking and a lot of expe…

Mini-Guide

Take control over your channels

Clients in all industries have altered their preferred choices of communication channel. In this mini-guide you'll discover how to manage this channel mix …

Mini-Guide

Optimising online surveys

Read our mini-guide and discover the key questions to ask yourself before creating an online survey.

Article

Key elements in Service Excellence

Our consumer survey demonstrated that ‘Smart Data Usage’ and ‘Employee Engagement’ are more important in Service Excellence than involving customers in dev…

Article

NPS-score: a simple metric ... but what's next?

NPS is an important tool to optimise customer service. However, the score is only the first step in increasing customer satisfaction.

Article

The link between NPS and eNPS

Engaged employees direct their energy towards the right tasks and outcomes, driving customer advocacy. But when it comes to engagement, other aspects matte…

Article

Bridging customer satisfaction & employee engagement for success

We see businesses putting a lot of effort into becoming customer-centric. In all these transformations, one major key is often forgotten: your employees.

Article

5 essential strategies for superior omnichannel customer experience

An exceptional customer experience is more than the sum of its parts: you need to orchestrate and architect every interaction, across all channels, to crea…

Article

Optimal measuring tools for service excellence

Gain insight in the satisfaction scores of your customers by employing simple survey techniques and/or mystery shopping.