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Article
Beyond the NPS score how to turn insights into action
NPS is an important tool to optimise customer service. However, the score is only the first step in increasing customer satisfaction.
Article
The key to boosting Employee Engagement and retention
The main driver for engagement remains the intrinsic psychological meaningfulness of the job, work itself. Without purpose, there is no foundation for enga…
Article
Enhancing workplace efficiency with the Employee Effort Score
Discover how Employee Effort Score (EES) helps measure and improve employee experience, engagement, and efficiency to drive better customer satisfaction.
Article
Shifting from disposable to circular economies
There are so many ways in which resources and products can be used more consciously. But it’s not only consumers who should take responsibility.
Article
The link between NPS and eNPS for Business Success
Engaged employees direct their energy towards the right tasks and outcomes, driving customer advocacy. But when it comes to engagement, other aspects matte…
Article
Bridging customer satisfaction & employee engagement for success
We see businesses putting a lot of effort into becoming customer-centric. In all these transformations, one major key is often forgotten: your employees.
Article
5 essential strategies for superior omnichannel customer experience
An exceptional customer experience is more than the sum of its parts: you need to orchestrate and architect every interaction, across all channels, to crea…
Article
Holacracy in action: giving power to employees
Wouldn’t it be fantastic if every employee had easy access to a forum to transform all kinds of ideas on improvement into specific action?
Article
How to empower innovation in your business
Discover how to lead innovation in your business by implementing the right strategies and creating an environment of change.
Article
How to measure and improve customer service excellence
Gain insight in the satisfaction scores of your customers by employing simple survey techniques and/or mystery shopping.
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