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Success Stories

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Written by Dorothée Laire

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A customer-centric culture adopted at ACTEON

Development and implementation of a strategy to enhance customer satisfaction for ACTEON customers (distributors) and end-users (dental professionals).

Development of the NWOW concept for SNCB's new headquarters

Development of the NWOW concept for SNCB's new headquarters. Transition from a classic office environment to an Activity Based working environment.

Evaluation of logistics services for healthcare institutions

Qualitative and quantitative evaluation of logistics services for Flemish and Dutch hospitals and nursing homes.

Optimisation of customer experience for child allowance fund

Discover how Möbius supported KidsLife in the transition to the new child allowance system, by developing futureproof multichannel customer journeys.

Monitor Customer & Employee Experience to improve Service Delivery towards different stakeholders

Möbius is helping the Customer Experience team to achieve clear CX priorities, monitoring systems and processes.

A new season for VRT Customer Service

To alleviate some of the workload, VRT sought out ways to further optimize its customer service without compromising on its high quality standards. Who bet…

Putting customers and employees first at Fluvius

Support the set-up of a customer centricity team. The team provides customer insights and supports the business in translating these into concrete customer…