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Written by Sofie De Coninck

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Article

Focus on the citizen at the civil cabinet!

It is a fantastic initiative to focus on citizens at the civil cabinet ('Burgerkabinet'). But using extensive polls as a basis to determine the course of a…

Mini-Guide

Optimising online surveys

Read our mini-guide and discover the key questions to ask yourself before creating an online survey.

Article

NPS-score: a simple metric ... but what's next?

NPS is an important tool to optimise customer service. However, the score is only the first step in increasing customer satisfaction.

Article

Optimal measuring tools for service excellence

Gain insight in the satisfaction scores of your customers by employing simple survey techniques and/or mystery shopping.