Approach
Capture identities and jobs
The evaluation begins with an analysis of the expertise of the temporary employment agencies that we must call. On this basis, appropriate vacancies are drawn up and a search is carried out for companies that can make the call credibly. An important focus of this selection of companies is their regional location, given that they must be in the vicinity of the employment agency that will be called. In addition, existing companies must describe these jobs in writing so the employment agency that is being evaluated will not suspect this is a fictitious vacancy during the mystery call.
Drawing up the script for the call
In the second phase, Möbius draws up a script for the call, which must be followed closely by the mystery caller. Only by being meticulous and, more specifically, with a uniform formulation of the (explicit) question about discrimination (about which the calls are based) can the evaluation be considered to be a success, given that this ensures an accurate comparison of the results over the years. To support this process further, Möbius works with identical mystery callers every year.
Carry out the calls and quality control
The calls will be carried out, and quality control is also performed on a permanent basis. This will help ensure our mystery callers are not unmasked by an employment consultant, and to prevent the news from spreading quickly throughout the employment agency.
Reporting of findings
Finally, Möbius provides an overview of the key results to Federgon, including a number of comparative analyses, for example, type of discrimination, vacancies for workers versus jobs for employees, etc. Möbius also delivers a number of supportive sound bites that can help to formulate best practices for the sector.
Result
This cooperation has led to the following specific results:
- Design and annual re-evaluation of a workable tool to carry out mystery calls concerning discrimination.
- Long-term insight into the attitude of the industry concerning discrimination.
- Awareness in the industry, which results in on-going projects from temporary employment offices requesting that Möbius carry out mystery calls to their company, among other things.
