The Profound Shift ’26: leading together in an AI-shaped future

Article

Relive The Profound Shift ’26 at Living Tomorrow. Discover insights on AI, leadership, people, processes, and customer experience, and watch the aftermovie from an inspiring day filled with knowledge sharing and networking opportunities.

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Looking back on our day at Living Tomorrow

 

On 11 June, we welcomed a diverse community of leaders, innovators and decision-makers to Living Tomorrow for The Profound Shift ’26.

Looking back on the day, one message stands out above the rest: the future of AI is not really a conversation about technology. It is a conversation about people. From the first coffee in the morning to the last networking drink in the evening, the room was filled with curiosity, openness and a genuine drive to turn AI into real value. 

Want to get a feel for the atmosphere? Watch the aftermovie.

Three shifts, one conversation

The idea behind the day was simple. AI is not something that happens to organisations. It is something we shape ourselves, through the choices we make as leaders. We explored that idea through three connected shifts, each with its own breakout track. In every track, a Möbius expert first shared our experience and frameworks, followed by a hands-on demo or a real-world client case, so that theory immediately became tangible.

The People Shift

Technology only creates value when people are ready to use it. Preparing for AI is as much about skills, confidence and culture as it is about the tools themselves. We shared how leaders can guide their people through this transition in our perspective on the people shift. To make it tangible, Living Tomorrow hosted a Future of Work demo, giving participants a hands-on look at how emerging technologies are already reshaping the workplace.

The Process Shift

AI is an invitation to rethink how we work, not just to do the same tasks faster. The biggest gains come from redesigning processes and using data more smartly, while keeping that way of working safe and sustainable. We explained how to turn that into real, measurable value in our perspective on the process shift. Schneider Electric then showed how AI can be applied responsibly across solutions and processes.

The Customer Shift

As AI moves into customer and citizen interactions, the question is not "AI or human", but how the two work together.

Some moments call for speed and automation, others for empathy and judgement. We unpack which interaction deserves which approach in our perspective on the customer shift. The Flemish Ombudswoman then added a public-sector view on where technology helps and where human contact remains irreplaceable. 

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Perspectives from the keynote stage

Three keynotes brought these themes to life from different angles.

Jo Caudron reframed today's geopolitical and technological disruption as an opportunity to rethink Europe's role in innovation and competitiveness.

Béatrice de Mahieu explored the age of fast intellect, and reminded us why depth, reflection and meaning still matter in a time of acceleration.

And Dirk Gaudeus made the future tangible, showing how emerging technologies are already changing the way we live and work today. 

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The conversations between sessions

Some of the most valuable moments happened between the sessions. Over coffee, during lunch and at the networking reception, participants shared real experiences, compared approaches and discovered shared ambitions across very different sectors. That exchange is exactly what the day was designed for.

The best ideas tend to emerge when expertise from HR, operations, customer experience, strategy and technology comes together, because AI itself does not respect organisational boundaries. Its impact reaches across departments, processes and teams. 

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The journey continues

If there was one recurring message, it is that organisations do not need to wait for the future to arrive. AI already shapes how we work, how we decide and how we serve our customers and citizens. The real question for leaders is not whether to engage, but how to do it in line with their values and ambitions. We believe successful transformation starts with one principle: technology should strengthen people, not replace them. It should create organisations that are more capable, more adaptive and more human. 

The Profound Shift ’26 was never meant to be a one-day conversation. It is part of an ongoing dialogue about the future of leadership, work and organisational transformation.

We look forward to continuing that conversation with you.

Relive the energy of the day through our aftermovie below.