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Written by Dorothée Laire

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Article

Unlocking the potential of employee experience for business success

Discover the crucial role of employee experience in achieving your business goals, with insights on how to measure, improve and benefit.

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Boosting business success through employee engagement

Discover the importance of employee engagement and strategies to increase it. Learn how engaged employees drive organisational success.

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Performance management: crucial for organisational success

Discover how performance management plays a crucial role in improving individual performance and organisational success.

Article

The Net Promoter Score (NPS) vs Customer Effort Score (CES)

Discover the differences between the Net Promoter Score (NPS) and Customer Effort Score (CES) in measuring customer satisfaction and loyalty.

Article

What is Customer Experience (CX) and why is it important?

Discover the importance of customer experience and how it can be a key differentiator. Learn about strategies to deliver exceptional experiences.

Article

How to successfully implement New Ways of Working

Discover the keys to successful NWOW implementation: activity-based workspaces, employee-centered approach, change management, and more.

Mini-Guide

A customer centric organisation: from touchpoint to journey thinking

Only by looking at the customer’s overall experience along the entire journey can you start to understand how to improve customer and business performance.

Article

Crafting great employee experiences by design

Understanding and mapping employee experiences with the organisation, people, processes, and technology help grasp behaviour and business outcomes.

Article

The employee engagement gap

The main driver for engagement remains the intrinsic psychological meaningfulness of the job, work itself. Without purpose, there is no foundation for enga…

Article

Enhancing workplace efficiency with the Employee Effort Score

Discover how prioritising employee centricity and measuring employee effort can lead to happier employees who deliver exceptional customer experiences.

Article

The link between NPS and eNPS

Engaged employees direct their energy towards the right tasks and outcomes, driving customer advocacy. But when it comes to engagement, other aspects matte…

Article

Bridging customer satisfaction & employee engagement for success

We see businesses putting a lot of effort into becoming customer-centric. In all these transformations, one major key is often forgotten: your employees.

Article

Empowering innovation in your business

The biggest challenge is not the lack of ideas, but rather the fact that ideas do not make it to the desk of the right people or that nobody dares to or is…