Strategic challenge
The AZ Sint-Blasius has distinguished itself for years by continuously aiming for innovation, quality and improvement. In 2015 the hospital was awarded the Joint Commission International accreditation. With the five-year plan ‘Samen beter worden 2016-2020’, the hospital wanted to take this focus and dynamic to the next level. After drawing up the first version of the plan ‘Samen beter worden’, the hospital looked for a suitable partner to further develop this plan and introduce it in the various departments.
Approach
Based on Hoshin Kanri policy planning, in various workshops, the hospital's objectives were adjusted and translated step-by-step into concrete improvement objectives at the service level. The five Blasius values form here a reference point for decision-making. These 5 values were effectively translated into desirable behaviour so that they could also be used as a basis by managers and board members.
The various workshops on policy planning followed a concrete strategy with four programmes. Via the programme ‘Well organised hospital’ all the departments were involved in Continuous Responsible Improvement. Möbius not only supervised the various workshops for board members and management but also coached the internal employees to promote and facilitate this Continuous Responsible Improvement culture.
Result
The plan ‘Samen beter worden’ (Getting Better Together) was developed further.
Objectives were:
- There is a culture of Continuous Responsible Improvement.
- Each employee knows his/her contribution to the strategy.
- Employees can use improvement techniques to make a maximum contribution to achieving hospital objectives.
- Employees can focus on tasks and processes with added value for the patient.
The partnership with Möbius ensures that even after achieving the JCI accreditation, we maintain a strong focus on Continuous Responsible Improvement. We remain inspired by their independent and innovative expertise.
