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Written by Sofie De Coninck

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Tailored service for digitally less-skilled customers

Discover how Möbius supported De Watergroep in improving services for digitally less-skilled customers.

An optimised forecasting process and model for inbound call volumes

Analysing the process and statistical model used to predict future expected call volumes, in order to detect improvement opportunities towards the future.

Common language through a standard process map with clear KPI's

Design and implementation of an end-to-end standardized process metamodel

How do you prefer to be informed?

The Flemish Minister for Culture, Media, Youth and Brussels, Sven Gatz, recently launched a “citizen’s cabinet” with the aim of getting citizens more invol…

Cracking car glass service

Carglass wanted to embed its customer delight strategy: offering a superior customer service.